Read caption 87-year old Kateryna Tika lives alone in a very old small house at the outskirts of Lysychansk town. When the cold season comes, the temperature inside house falls to 2 degrees. The Norwegian Refugee Council provided her with a radiator to make her bedroom a little bit warmer. Photo: Amid Askerov/NRC

NRC in Ukraine

NRC started its activities in Ukraine in late 2014, striving to help people that have been displaced by the conflict that has affected over 4 million people.

A total of


people in need received our assistance in 2017.

Humanitarian overview

The armed conflict in eastern Ukraine, which began in 2014, has remained unresolved despite diplomatic efforts and numerous cease-fire agreements.

Some 4.4 million people have been affected by the conflict. Over ten thousand have been killed and 25,000 wounded – including civilians.

As of February 2018, some 1.49 million people were registered as internally displaced. The UN estimates that more than three million in total have been displaced by the violence – inside and outside Ukraine, and that 3.4 million are in need of humanitarian assistance.

Many affected Ukrainians – especially those along the frontlines – are facing a lack of basic services. Employment is scarce, medical care is difficult to access, and many don’t have adequate food, shelter or heating.

Although freedom of movement remains a challenge with security and administrative barriers, an estimated one million civilians risk their lives by travelling between government controlled and non-government controlled areas every month to maintain family ties, look after property, and access markets and health care.

People we helped in Ukraine in 2017

people benefited from our Food Security and Livelihood programme
people benefited from our shelter programme
people benefited from our ICLA programme
people benefited from our WASH programme

NRC’s operation

NRC supports internally displaced Ukrainians and civilians in government controlled areas in the regions of Luhansk and Donetsk, especially along the contact line.

Our support addresses basic needs, but as displacement becomes protracted, we have also begun to contribute to durable solutions. In areas away from the frontlines, our activities in the country are shifting from emergency relief to early-recovery and recovery activities.

NRC Information, counselling and legal assistance (ICLA)Information, counselling and legal assistance (ICLA)

From January until April 2018, we provided legal information services to 2,017 people, legal counselling to 3,226 people and assistance to 561 individuals.

Our ICLA teams:

  • operate three legal aid centres
  • dispatch mobile teams of lawyers
  • make home visits to the elderly and people with disabilities
  • run a telephone hotline for legal information
  • conduct research and advocacy efforts on legal issues concerning displaced civilians and civilians affected by the conflict
  • help strengthen capacity of local lawyers and legal aid centres run by the state on the rights of internally displaced people

In total, in January - April 2018, we provided legal services to 6,034 people.

NRC Livelihoods and food securityLivelihoods and food security

We work to restore Ukrainians' self-reliance and sustainable livelihoods. For communities living along the contact line, we improve access to local markets. During January - April of 2018, we assisted 5,703 individuals through various projects and activities.

Our livelihoods and food security team:

  • provides cash transfers, so people can buy food
  • assists the most food insecure households and communities to restore infrastructure of vital importance for community welfare
  • provides agricultural assistance to restore production capabilities
  • provides small business development grants to stimulate economic recovery
  • assists unemployed internally displaced and other conflict-affected people to increase employability through vocational training courses
  • supports the establishment of community centres for displaced people and host communities
  • supports expansion of public services to improve their accessibility in remote areas, such as trainings for unemployed and agricultural extension services


NRC Shelter and settlementsShelter and settlements

We work to make sure that displaced Ukrainians and civilians along the contact line in Luhansk region have roofs over their heads, heating, fuel for the winter months, and necessary household items. Between January- April 2018, 2,115 families received cash assistance to purchase solid fuel or winterisation items. We supported 300 families in remote communities with insulation materials for attic and windows to decrease heat losses. 463 people have received cash grants to purchase personal insulation items. We have also provided firewood, coal, blankets and heaters to 14 educational and 16 social institutions, assisting more than 8,700 people.

Our shelter team:

  • provides emergency shelters, recovery shelter with light and medium, heavy repair, and full reconstruction of houses
  • repairs community infrastructure, like hospitals, centres for elderly, schools, and orphanages
  • prepares civilians for the cold winter temperatures with fuel, proper housing insulation and warm clothes

In total, between January and April 2018, we helped 13,772 people with shelter solutions, cash grants, non-food items and fuel.

NRC in Ukraine

International staff
Areas of operation
Kyiv (Country office), Luhansk and Donetsk.
Budget 2018
USD 7.28 million
National staff
NRC Ukraine is grateful for the generous support from our donors:


  • Norwegian Ministry of Foreign Affairs (NMFA)
  • Swedish International Development Cooperation Agency (Sida)
  • Directorate-General for European Civil Protection and Humanitarian Aid Operations (ECHO)
  • The UN Refugee Agency (UNHCR)
  • The World Food Programme (WFP)
  • The European Commission's Directorate-General for International Cooperation and Development
  • Vatican "Pope for Ukraine" Fund



Country Director

Christopher Mehley


Hotline : +380 0 800 302 007