FS&L team visiting one of greenhouse farming families in Valuiske supported last year with energy efficient stove. Heating is essential to get early yield, but high prices for fuel makes greenhouse farming sacrificial. Head of household Aleksandr, installed a fan to improve hot air flow.
 On the photo: Anna Reshetova NRC Business Development Technical Officer in the greenhouse
 Photo: NRC/Aleksandr Sheludenkov
Read caption Anna Reshetova visiting one greenhouse farming families in Valuiske supported last year with energy efficient stove. Heating is essential to get early yield, but high prices for fuel makes greenhouse farming sacrificial. Head of household Aleksandr, installed a fan to improve hot air flow. Photo: NRC/Aleksandr Sheludenkov

NRC in Ukraine

NRC started its activities in Ukraine in late 2014, striving to help people that have been displaced by the conflict that has affected over 4 million people.


Total # of refugees from the country:
Total # of refugees to the country:
Total # of internally displaced:
New refugees from the country in 2016:
New refugees to the country in 2016:
New internally displaced in 2016:
Source: UN Refugee Agency (UNHCR) and Internal Displacement Monitoring Centre (IDMC). The figures are from the beginning of 2017.

We strive to help internally displaced persons in conflict-affected communities, especially along the front-line (the so-called “contact-line”) in Luhansk oblast and in the northern districts of Donetsk oblast, both government controlled areas. In 2016, we opened a field office in Stanytsia Luhanska in order to assist civilians in this front-line district – including the thousands who travel regularly between government controlled areas and non-government controlled areas. 

We provide support to improve the living conditions of the most vulnerable conflict-affected populations in government controlled areas. 

Humanitarian and political background

The armed conflict in eastern Ukraine remained unresolved despite diplomatic efforts and numerous cease-fire agreements. Throughout 2016, hostilities occurred regularly along the contact-line. Over 4 million persons have been affected by the conflict, with the civilians living along both sides of the front-line considered as the most vulnerable. Since the start of hostilities, more than 9,900 people have been killed, 2,000 of which are civilians; 23,246 people have been wounded. As of February 2017, some 1.65 million persons remained registered as internally displaced.

Civilians in eastern Ukraine are severely affected. According to the UN, some 3.8 million Ukrainians are in need of humanitarian assistance. Over 3,1 million Ukrainians have been displaced by the violence, and struggle to access their rights. Of those, some 1,5 million have fled the country.

In many areas affected by the hostilities, particularly along the front-lines, civilians lack basic services. Employment is scarce, the sick cannot access medical care, and the population at large lacks adequate food, shelter, heating and money. Prices of basic goods continued to grow. Freedom of movement across the front-line remains a major challenge, with security concerns and administrative barriers; nevertheless, it is estimated that 700,000 civilians travel between government controlled and non-government controlled areas every month in order to maintain family ties, look after property, access markets, health care and social payments.  


People we helped in Ukraine in 2016

people benefited from our Food Security and Livelihood programme
people benefited from our shelter programme
people benefited from our ICLA programme


NRC in Ukraine

The situation in Ukraine remains volatile and of concern to the international community. With the needs of affected-communities being diverse, our activities in the field include Information, Counselling and Legal Assistence (ICLA), Shelter and Food Security/Livelihoods that assist people both in the conflict and post-conflict areas. Due to the unstable situation, new and secondary displacements can take place, but we still manage to reach out to people that need immediate help. At the same time, we work to limit the risk of protracted displacement.

Through our Ukraine programme, we provide shelter, non-food items, legal aid, food security and livelihood assistance to civilians forced to flee, the families that host them, and other vulnerable groups.

We began our activities in Ukraine in late 2014, delivering emergency assistance. In April 2015, we started our Country Programme in Ukraine.

We operate from our country office in Kyiv, with field offices in the Luhansk and Donetsk regions of eastern Ukraine.

Shelter and Non-food assistance

We help people displaced by conflict through:

  • Providing emergency shelters.
    • Providing shelter materials to make repairs.
    • Reconstructing destroyed and damaged houses.
  • Repairing community infrastructure, such as hospitals and schools.
  • Preparing civilians for the cold winter temperatures with fuel and proper house insulation.
  • Distributing hygiene kits.
  • Providing items such as water filters, toilets, washbasins, water pumps, and water heaters for hospitals and schools.


Information, Counselling and Legal Assistance (ICLA)

To protect civilians who had to flee or live close to the front-line, we provide free legal information and counselling.

Our activities include:

  • Operating three legal aid centres.
  • Dispatching mobile teams of lawyers.
  • Making home visits to the elderly and people with disabilities.
  • Running a telephone hotline.
  • Organising group information sessions.
  • Conducting research and advocacy efforts on legal issues of displaced civilians.


Food Security and Livelihoods

Through food security and livelihood activities, we aim to restore agricultural productive capacity and sustainable livelihoods, improve access to markets by communities living along the front-line:

  • Providing small business development grants to develop the economic recovery in the area concerned. 
  • Assisting the most vulnerable and food insecure households and communities to restore infrastructure necessary for sustained self-reliance.
  • Provide cash payments so that people can buy food.
  • Provide vulnerable families with agricultural assistance to promote self-sufficiency.

NRC in Ukraine

Budget 2017
NOK 51 million
International staff
Field offices
Luhansk and Donetsk regions
National staff


Country Director

Christopher Mehley


Hotline : 0800 302 007