Ground Truth Solutions, in collaboration with the Cash Monitoring, Evaluation, Accountability and Learning Organizational Network (CAMEALEON) have published a report that looks at to the lived experiences or “journeys” of Syrian refugees in Lebanon receiving multipurpose cash assistance from the World Food Programme (WFP).
User Journey’s use an innovative participatory approach aimed at understanding people’s first-hand experiences of receiving MPC assistance, particularly the experiences of the most vulnerable, and to provide clear focus areas to optimise the end-to-end experience of MPC assistance for different recipient groups. Through a series of qualitative interviews, this research explores the journey of targeted recipients, from being informed about their inclusion and learning to use the card, to withdrawing and spending their assistance.
CAMEALEON is an NGO-led network, co-managed by the Norwegian Refugee Council, Oxfam and Solidarités International. The purpose of CAMEALEON’s work is to conduct independent research and analysis in support of the World Food Programme’s multi-purpose cash programme for Syrian refugees in Lebanon, as well as a contribution to wider cash-related learning.