Frequently asked questions

WHAT IS A GIFT THAT SAVE LIVES?

When you buy a gift that save lives in our online shop, you receive a gift card where you can add a personal greeting. We will send your gift card by email as a PDF file that you can print or send electronically. It is up to you whether you want to send the gift card to the recipient by email or give them a physical card.

WHERE DOES THE MONEY GO?

Our gifts that save lives are genuine examples of NRC's work. We always use the money we collect where it is most needed, regardless of location or politics.

We provide life-saving help such as clean water, food, shelter, warm blankets and clothes. We also operate large refugee camps, set up sanitary systems to prevent epidemics and provide schooling to displaced children. We help young people to learn a craft so that they can get a job and manage on their own. And we provide free legal assistance and information to displaced people. Our aim is not only to help people to survive but also to provide support so they can build a new future.

In 2020, we provided assistance to almost 12 million displaced people worldwide.

We control all the aid ourselves and give it directly to those who need it most. More than 90 percent of NRC's income is channeled to our work with people forced to flee. Your contribution will make a difference!

DELIVERY TIME

Once you have placed your order and made the payment, your gift card will be sent to you automatically in a matter of minutes.

PAYMENT

You can make your payment using your debit card, credit card, Google pay or Apple pay. In order to process your payment, we use Stripe, a third-party payment processor. Stripe will collect, use and process your information, including payment information, in accordance with their strict privacy policies. You can access their privacy policy via the following link: https://stripe.com/gb/privacy 

All information is SSL-encrypted to ensure the secure transfer of your personal data and card information. If you have any problems making your payment, please feel free to contact us by email at fundraising@nrc.no.

We will send you a receipt for your purchase to the email address you provide.

PRIVACY POLICY

In accordance with the EU General Data Protection Regulation (GDPR), we have provided a description of how NRC processes personal data below:

NRC does not process sensitive data in its register. In addition to personal details (name, address, telephone number and the like), we keep information about donations that have been given and goods that have been purchased. You can at any time give notice that you no longer wish to be contacted by NRC. In addition, NRC complies with the rules on the processing of personal data which are in force at any given time.

NRC collects personal data based on your consent when you make a donation or subscribe to newsletters, when we follow up and have a dialogue with our users and our supporters, and when we send out marketing products and other information about NRC. We collect your e-mail address and/or your phone number so we can send you a confirmation that your donation has been received – and to inform you of the work we do for the money we collect. Read more in our privacy policy.

You can request access to the data that we have registered about you and how this data may be used in accordance with the EU General Data Protection Regulation (GDPR).

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