Read caption 10-year-old Syrian refugee Raghad sits in an Arabic class at the NRC Learning Centre in Azraq refugee camp, Jordan. Photo: NRC/Hussein Amri

NRC in Jordan

In Jordan, we provide shelter, education, youth activities and livelihood opportunities to Syrian refugees in camps and host communities.

A total of


people in need received our assistance in 2017.

Humanitarian overview

Since the Syrian war broke out in 2012, Jordan has welcomed hundreds of thousands of Syrian refugees. At the end of April 2018, there were over 661,000 registered Syrians in the country. Many have been in Jordan for over four years. About 80 per cent of the registered Syrian refugees live in host communities across the country. Over one hundred thousand of them are unable to complete or update their registration, leaving them at risk of forced relocation to the camps, or deportation.

Many Syrians lost their identity papers in the war. Without these, the refugees in Jordan struggle to move around freely, find jobs and access essential services like basic health care and education for their children. Most of the Syrian refugees who live in host communities live below the poverty line, and many depend on international aid to pay rent, food and education expenses. Meanwhile, over 131,600 Syrian refugees living in refugee camps rely on the Jordanian authorities and humanitarian organisations for basic protection and assistance.

People we helped in Jordan in 2017

people benefited from our education programme
people benefited from our shelter programme
people benefited from our ICLA programme

NRC's operation

In Jordan, we provide shelter, education, youth activities and livelihood opportunities to Syrian refugees in camps and host communities. We also provide information, counselling and legal assistance outside of the camps.

NRC EducationEducation

Our education activities include:

  • overseeing the construction of new classrooms in urban areas, including the expansion of hygiene facilities therein, and support for safe, academic environments
  • administering learning centres in the camps that offer remedial classes for children enrolled in education and catch-up classes for out-of-school children
  • integrating psychoeducational support into our camps’ education programmes

NRC Information, counselling and legal assistance (ICLA)Information, counselling and legal assistance (ICLA)

Our ICLA teams help Syrian refugees claim their rights and understand their responsibilities in Jordan. We:

  • provide counselling on legal processes, civil documentation and refugee registration procedures
  • advise on housing, land and property rights, including evictions and landlord-tenant disputes
  • provide information and counselling on work rights and entitlements to increase displaced peoples’ chances of getting a job and enjoy fair working conditions
  • work with Jordanian legal aid partners on referrals for legal assistance, and giving follow-up support on individual cases
  • coordinate with the UN agency for refugees and other partners who give legal assistance

NRC Livelihoods and food securityLivelihoods and food security

Our livelihoods staff:

  • train displaced people in gardening at the Royal Botanical Gardens, where we teach them land clearance techniques, fence building, and plant preparation
  • identify and register participants for future livelihood projects

NRC Shelter and settlementsShelter and settlements

Our shelter teams:

  • manage the day-to-day operation of reception areas in the camps
  • distribute shelter, household items and winter items through cash and vouchers
  • support shelter upgrades and maintenance
  • maintain communal sites and develop community infrastructure
  • engage skilled, semi-skilled and unskilled Syrian refugee labourers through an incentive cash-for-work scheme, in coordination with the Syrian Refugee Affairs Directorate

In host communities across northern Jordan, we work on sustainable shelter and energy projects. In these urban areas, our shelter teams:

  • provide financial support to Jordanian landlords, to finish or rehabilitate shelters. In return, they sign 18-month rent-free lease agreements with Syrian refugees
  • monitor lease agreements and landlord-tenant relationships
  • work on renewable energy technologies in shelters and in schools, to offset utility costs
  • distribute financial assistance to the most vulnerable Syrian and Jordanian households

NRC Water, sanitation and hygiene (WASH)Water, sanitation and hygiene (WASH) promotion

Our WASH teams:

  • promote and raise awareness about safe hygiene practices and water conservation for households
  • connect Syrian and Jordanian households to the national water distribution network, to offset utility costs, in coordination with the national water company
  • improve and upgrade sanitation facilities for Syrian and Jordanian households


Many Syrian refugees in Jordan are young people who struggle to find work and to integrate into Jordanian society. Our youth team:

  • offers vocational training courses in camps, including tailoring, hairdressing, electrical wiring and information technology
  • provides ICT, language, academic and distant learning courses through partnerships with universities
  • offers supporting classes such as Arabic, math and life skills as well as sport and recreational activities
  • supports access to employment through work readiness training, job matching and mentorship
  • works to engage Syrian youth in society by having them volunteer and through social initiatives
NRC Jordan is grateful for the generous support from our donors:


  • UK Department for International Development (DFID)
  • Swedish International Development Cooperation Agency (Sida)
  • Directorate-General for European Civil Protection and Humanitarian Aid Operations (ECHO)
  • United Nations Children's Fund (UNICEF)
  • US Department of State’s Bureau of Population, Refugees, and Migration (PRM)
  • Norwegian private funds
  • Office of the United Nations High Commissioner for Refugees (UNHCR)
  • Norwegian Ministry of Foreign Affairs (NMFA)
  • French Development Agency (AFD)
  • German Society for International Cooperation (GIZ)
  • Swiss State Secretariat for Migration
  • United Nations World Food Programme (WFP)
  • Loving Humanity
  • Dutch Government
  • Jordan Humanitarian Fund
  • Nethope

About NRC in (country)

Areas of operation
Amman (Country Office), Irbid, Jerash, Ajloun, Mafraq, Amman, Zaatari camp and Azraq camp
Budget 2018
45 million USD
National staff


Country Director

Carlo Gherardi


+962 (0)6 556 804