Read caption 10-year-old Syrian refugee Raghad sits in an Arabic class at the NRC Learning Centre in Azraq refugee camp, Jordan. Photo: NRC/Hussein Amri

NRC in Jordan

Since the Syrian war broke out in 2012, Jordan has welcomed hundreds of thousands of Syrian refugees.

A total of


people in need received our assistance in 2018.

Humanitarian overview

Since the Syrian war broke out in 2012, Jordan has welcomed hundreds of thousands of Syrian refugees. At the end of April 2019, there were over 660,000 Syrian refugees registered with UNHCR. Many have been in Jordan for over four years. About 80 per cent of the registered Syrian refugees live in host communities across the country. Over one hundred thousand of them are unable to complete or update their registration, leaving them at risk of detention and forced relocation to the camps.

Many Syrians lost their identity papers in the war. Without these, the refugees in Jordan struggle to move around freely, find jobs and access essential services like basic health care and education for their children. Most of the Syrian refugees who live in host communities live below the poverty line, and many depend on international aid to buy food, pay rent, and education expenses. Meanwhile, over 121,000 Syrian refugees living in refugee camps rely on the Jordanian authorities and humanitarian organisations for basic protection and assistance.

People we helped in Jordan in 2018

people benefited from our education programme
people benefited from our food security programme
people benefited from our shelter programme
people benefited from our ICLA programme

NRC's operation

In Jordan, we provide shelter, education, youth activities and livelihood opportunities to Syrian refugees in camps and host communities. We also provide information, counselling and legal assistance outside of the camps.

NRC EducationEducation

Our education team:

  • implements Safe and Inclusive Schools (SIS) programming, built on the principles of technical support and partnership with the school community through rehabilitation of school environment and capacity building of school personnel
  • administers learning centers in the camps offering learning support services and continues with NRC’s Better Learning Programme, which focuses on improving children’s learning capacity and encouraging natural recovery
  • oversees the construction of new classrooms in host community schools, including expansion of hygiene facilities and installation of solar panels therein
  • conducts community awareness-raising to address protection concerns in schools, and rehabilitates schools and classrooms to ensure high quality and safe learning environments

NRC Information, counselling and legal assistance (ICLA)Information, counselling and legal assistance (ICLA)

Our ICLA teams help Syrian refugees claim their rights and understand their responsibilities in Jordan. We:

  • provide counselling on legal and civil documentation and refugee registration procedures
  • advise on housing rights, including evictions and landlord-tenant disputes
  • provide information and counselling on work rights and entitlements to increase displaced peoples’ chances of enjoy legal employment and fair working conditions
  • work with Jordanian legal aid actors to offer refugees and Jordanians legal assistance, including court representation
  • coordinate with UN agencies and INGO in protection related matter

NRC Livelihoods and food securityLivelihoods and food security

Our livelihoods staff:

  • enable youth and adults to access jobs through the demand-driven ‘Transition to Employment’ process, which includes screening of employers and job seekers, skills-for-work training, post-placement mentorship support, and partnership with the private sector
  • provide cash for work opportunities for economically vulnerable Syrian refugees and Jordanians which include the repair and expansion of water management infrastructure, forestry conservation, and various municipality projects
  • provide agriculture communities with supplementary income opportunities
  • facilitate trainings to agriculture community members on plant and hydroponic system management through both private and public partners
  • support the Jordanian private and public sector in integrating Syrian refugees into the labour market through staffing capacity and policy recommendations

NRC Shelter and settlementsShelter and settlements

In Zaatari and Azraq refugee camps, our shelter teams:

  • manage the day-to-day operation of reception areas in the camps
  • distribute regular and winter-specific household items and winter items through cash, vouchers and in-kind distributions
  • ensure regular maintenance of the shelters through repair works maintain communal sites and develop community infrastructure
  • engage skilled, semi-skilled and unskilled Syrian refugee labourers through an incentive cash-for-work scheme, in coordination with the Syrian Refugee Affairs Directorate

In host communities across northern Jordan, our shelter teams:

  • provide Syrians refugees and vulnerable Jordanians with adequate housing of their choice and rent-free for a period allowing household's investment in positive coping strategies particularly the search for income and repayment of debt.
  • monitor lease agreements and landlord-tenant relationships
  • work on renewable energy technologies and energy efficiency solutions in shelters and in schools, to offset utility costs

NRC Water, sanitation and hygiene (WASH)Water, sanitation and hygiene (WASH) promotion

In host communities across northern Jordan, our WASH teams:

  • promote and raise awareness about safe hygiene practices and water conservation for households
  • connect Syrian and Jordanian households to the national water distribution network, to offset utility costs, in coordination with the national water company
  • improve and upgrade sanitation facilities for Syrian and Jordanian households


Many Syrian refugees and Jordanian youth in Jordan are young people who struggle to transition into work and actively engage in their communities. Our youth team:

  • offers accredited vocational training courses in camps, including tailoring, solar energy, electrical wiring and information technology. The courses include life skills training to address their personal, social and emotional development. Vocational training is fully accredited by the National TVET accreditation authority
  • provides an income generation pathway through ‘Innovation Labs’ for youth to generate income and apply their skills in meaningful projects supported by mentors. The projects include fabrication of school uniform, wooden beds and steel ramps, and maintenance of solar lights, ACs and camp infrastructurein line with camp and community needs
  • provides ICT, English language, academic and blended learning courses through partnerships with universities to support youth pursuing further education
  • supports access to employment and work readiness through technical and employability skills training and mentorship, as well as provision of career guidance and business training for vocational training graduates
  • increases youth social participation by engaging refugees and Jordanian youth as volunteers within the education programme and in designing and implementing small-scale social initiatives to benefit the community


NRC Jordan is grateful for the generous support from our donors:


  • UK Department for International Development (DFID)
  • Swedish International Development Cooperation Agency (Sida)
  • Directorate-General for European Civil Protection and Humanitarian Aid Operations (ECHO)
  • United Nations Children's Fund (UNICEF)
  • US Department of State’s Bureau of Population, Refugees, and Migration (PRM)
  • Office of the United Nations High Commissioner for Refugees (UNHCR)
  • Norwegian Ministry of Foreign Affairs (NMFA)
  • French Development Agency (AFD)
  • German Society for International Cooperation (GIZ)
  • Swiss State Secretariat for Migration
  • United Nations World Food Programme (WFP)
  • Dutch Ministry of Foreign Affairs
  • Jordan Humanitarian Fund
  • NetHope
  • Reach Out to Asia (ROTA)
  • Ministry of Youth
  • Open Society Foundation London
  • Porticus
  • Practical Action/IKEA Foundation
  • Action Against Hunger (ACF)

About NRC in (country)

International Staff
Areas of operation
Amman (Country Office), Irbid, Jerash, Ajloun, Mafraq, Amman, Zaatari camp and Azraq camp.
Budget 2019
USD 39 million
National staff


Country Director

Carlo Gherardi


+962 6 5656804