Refugees and asylum seekers in the Moria camp on Lesvos, Greece. (Photo: NORCAP)
Read caption NORCAP strengthens national capacity to provide humanitarian assistance and handle asylum applications from refugees and asylum seekers in Greece.

Greece capacity building project

Published 28. Aug 2020
The NORCAP Capacity Building Project for Greece aims to strengthen the capacity of key government institutions in Greece to uphold the rights of refugees and migrants and ensure dignified reception.

Greece currently hosts a population of asylum seekers, refugees and migrants estimated at about 120, 000. Among them are people who arrived and remained in Greece since the 2015-2016 influx. 2019 saw the highest number of arrivals since 2016, of mostly Afghans and Syrians arriving through the sea routes.

The situation at the Reception and Identification Centres on many of the islands, as well as sites on the mainland, is of major concern, with overcrowded, inadequate and insecure conditions. The migrant population is highly diverse and often face varying degrees of waiting times to have their asylum applications processed.

High numbers of newcomers and legal restrictions that keep them on the islands has resulted in huge challenges in the national reception system capacity; with stress, tension and a feeling of insecurity prevailing amongst refugees.

“The humanitarian situation for asylum seekers, refugees and migrants in Greece continues to be of serious complexity and concern. Although not in the same numbers as before, people continue to arrive in the country. They face harsh living conditions and multiple protection concerns, much because Greece has been forced to deal with most of this crisis alone, while at the same time constrained by the ongoing financial crisis”, says Benedicte Giæver, NORCAP Executive Director.

Greek version of this text

Read the NRC Articles of Association here (Greek version)

Project organogram

In Greece since 2015

NORCAP has been involved in the Greece refugee crisis since the start of the influx in 2015 and began our first project with the Greek authorities in 2016. The current project period runs until 2022 and focuses on contributing to ensuring dignified reception standards and protection of particularly vulnerable asylum seekers.

Through our cooperation with the Reception and Identification Service and the National Centre for Social Solidarity (EKKA), we support efforts to develop the Greek asylum and migration management system.

Currently, 11 NORCAP experts are working at the Ministry for Migration and Asylum and the headquarters and reception facilities of the Reception and Identification Services in the mainland of Greece (Diavata, Koutsohero, Elaionas, Schisto). In addition, three experts are deployed to the National Centre for Social Solidarity (EKKA).

The project is funded by the EEA and Norway Grants and fund operated by ΣΟΛ Crowe and HumanRights360.

NORCAP expert Vasilis Gazis doing a site inspection with a representative from the Greek Registration and Identification Services safety team in the Moria camp in Lesvos (Photo: Anthony Geddes/NORCAP)
Read caption NORCAP has supported the Greek response to refugees and asylum seekers since the arrivals began in 2015. Here from Moria, Lesvos in 2017. (Photo: NORCAP)

Training and coordination

The Reception and Identification Service (RIS), which is supervised by the Ministry for Migration and Asylum (MoMA), is the national authority responsible for the reception and identification procedures of new-comers. They also deal with accommodation and provide core relief items, such as tents, cooking equipment and hygiene kits, for asylum seekers, as well as for vulnerable persons. We contribute to the capacity development of RIS to ensure dignified conditions in Reception and Identification Centres and temporary sites and protection of persons in need.

NORCAP has chosen to focus on five areas of support, which will hopefully increase the capacity development of the Reception and Identification Services. These areas include training for staff in the field and at the central level, developing standard operating procedures and guidelines on site management support, strengthen coordination and collaboration between headquarters, decentralised sites and other stakeholders and advocate for and contribute to the improvement of the quality of services offered to the populations on the move, hosted in the reception and identification facilities.

“The Reception and Identification Services is the national authority which faces the biggest challenge in the country trying to ensure dignified conditions for the populations on the move arriving in Europe. For me, developing their capacity results in providing dignity on a daily basis for the people in need”, says Christos Dimopoulos, one of NORCAP’s site management support experts.

Working against human trafficking

NORCAP’s support to the National Centre for Social Solidarity (EKKA) aims to raise awareness among front line professionals of the public sector, but also of international and local NGOs, on trafficking in human beings.

EKKA manages and operates the National Referral Mechanism for the Protection of Victims of Human Trafficking. Part of our experts’ jobs is to train all stakeholders in the value and function of the referral mechanism, to increase their contribution to it and mainstream protection principles of the referral mechanism.

In order to do so, NORCAP currently provides three experts to EKKA; two antitrafficking training advisers and a legal assistance coordinator.

Our experts have delivered a series of interagency seminars to first-line responders of the public sector and civil society in the Aegean islands (Kos, Leros, Samos, Lesvos, Rhodes, Chios) and on the mainland (Orestiada, Evros region, Thessaloniki) during 2019 and 2020.

Apart from a 3-day training package, our experts have developed a specific curriculum for the asylum service officers, and regularly deliver trainings to NGO personnel in Athens. Due to Covid-19 pandemic restrictions, we have had to adjust these trainings to distanced learning and we have continued delivering seminars to through digital platforms in 2020.

Challenging environment, rare opportunity

The NORCAP legal adviser supports the National Referral Mechanism and professionals who provide legal aid to people who have been subjected to human trafficking. The expert also advocates for people’s right to have access to the services they need and are entitled to, without discrimination.

“It is a rare opportunity to be part of a team that builds a network from scratch. We contributed to the development of this mechanism, helped set up practical tools and have watched it grow, embracing more and more actors and building bridges between the public sector and civil society”, says Eirini Vlachou, NORCAP Antitrafficking Adviser/Trainer.

“The feedback we get from our cooperation with the National Referral Mechanism officials and the professionals we train, give us the inspiration we need to continue the effort and support those who have experienced human trafficking”, she says.


The European Economic Area Iceland, Liechtenstein and Norway grants logo.
Our partners

The Greece Capacity Building Project is being implemented under the Programme “Asylum and Migration” (Addressing urgent needs for the reception and screening of asylum seekers and for the accommodation of vulnerable groups), by NORCAP.

The “Asylum and Migration” (Addressing urgent needs for the reception and screening of asylum seekers and for the accommodation of vulnerable groups) programme in Greece, financed by Iceland, Liechtenstein and Norway, was awarded a total budget of 16,5 million euros as part of the EEA Grants 2014 – 2021.

The program aspires to contribute to ensuring legal protection, support and care for the most vulnerable asylum seekers, with emphasis on unaccompanied children. The Fund Operator for the “Asylum and Migration” programme in Greece is SOL Consulting S.A in partnership with HumanRights360. 

More information

SOL Crowe

SOL Crowe provides auditing and consulting services to an expanded network of organisations and companies operating in the public and private sector in Greece and abroad. The Company provides customised solutions in the entire spectrum of consulting services aimed at supporting, reorganising and sustainable development of our customers.

The services provided cover all areas of corporate activities - Management Consulting Services, Tax Services, Financial Services, Risk Management Services, Human Resources Services, Business Monitoring Services, HTL Services, Technology Services - creating direct and visible value to businesses 15 and organisations.

The company is staffed with highly specialised consultants, with experience and professional knowledge and competence, ensuring the efficiency and quality of services provided.

More information


HumanRights360 is a civil society organisation established in Greece. Its mission is to protect and empower the rights of all, with no discrimination, giving special focus on the most disadvantaged and vulnerable populations.

The cornerstone of its action is the belief that the social inclusion may be achieved only through the protection of the individual, political and social rights of the entire population, and that through wider alliances, both in Greece and internationally, open and tolerant societies can be built, rejecting the Far-Right rhetoric, the extremism and xenophobia, and encouraging the participation of all citizens.

The main pillars of HR360 activities is integration services (mainly in refugees’ field such as legal aid and borders monitoring), reintegration services and support of vulnerable people (homeless, ex prisoners), combating hate crimes through recording incidents for the Network of Racist violence, promoting campaigns, participating to researches, reports, editions and providing legal support to victims of racist crimes, strategic communication and advocacy for human rights protection, and management of regranting programmes.

More information